Communication Opt-In Policy

Introduction

At Solstice Sauna, we value clear and transparent communication with our customers. By subscribing to our communication services, including text messages and emails, you agree to receive updates, reminders and promotions related to our sauna sessions. This page outlines our communication policies to ensure clarity and compliance with Canadian laws.

What to expect

Text messages

By subscribing to our text messaging service, you may receive :

• Booking Confirmations: Instant confirmation of your sauna bookings.
• Reminders: Useful reminders about your upcoming sessions.
• Post-Session Surveys: Feedback requests to help us improve our services.
• Promotional messages: Exclusive offers, sent out a maximum of six times a year.

E-mails

By subscribing to our email communications, you may receive :

• Reservation confirmations and receipts: Details of your purchase confirmations and receipts.
• Promotional Offers: Special offers, updates and events, sent up to 12 times a year.
• Newsletters: Enriching content on sauna benefits, company news and more.

How to register

There are several ways to subscribe to our communication services:

• Text messages:
  • When booking a session via our booking platform, Bookeo.
  • Contact us by phone, online or in person.
• E-mails:
  • By entering your e-mail address when booking or by registering on our website.
  • By interacting with us over the phone or in person and giving your explicit consent.

By providing your telephone number and/or e-mail address, you consent to receive communications from us.

How to unsubscribe

We respect your preferences, and you can unsubscribe from our communications at any time.

Text messages

• Reply “STOP” to any text message you receive from us.
• Write to us at [email protected], and we’ll remove you from our text message list.

E-mails

• Click on the “Unsubscribe ” link at the bottom of any promotional e-mail you receive.
• Write to us at [email protected] with the subject line “Unsubscribe from emails”, and we’ll remove you from our mailing list.

Your privacy

Your phone number, e-mail address and personal information will be handled securely and will never be shared with third parties without your explicit consent. For more details, please visit [Politique de Confidentialité].

Compliance with Canadian regulations

We comply with Canada’s Anti-Spam Legislation. By subscribing to our communications, you confirm that you have given your express consent to receive these communications.

Questions or concerns?

If you have any questions about this policy or need assistance, please contact us :

• E-mail: [email protected]
• Phone: [Votre Numéro de Téléphone]

Thank you for choosing Solstice Sauna. We look forward to keeping you informed and enhancing your sauna experience!